Level 2  Customer Service

Certified by HABC

page-image-customer-serviceThis accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including:

  • how to meet customer expectations
  • the importance of appropriate behaviour
  • communication techniques
  • ways to deal with problem customers

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